Latest problem we have noticed within the last few months, and we have been a subscriber since November 2010. Closed captioning (CC,) when do you turn it on/off?
Let me update, since November 2010 we have had a problem with pixillating and sound outs, so because of that we had to activate the closed captioning. That’s a problem and tiresome process since it takes almost 10 actions to activate/deactivate closed captioning, no shortcuts, WHY?
We noticed many times that the CC seemed garbled, and couldn’t figure it out until about a month ago. When you go into menu for CC, you have options of turning on/off either standard TV (STD) or HD and if you have both activated sometimes the CC is garbled, or vice-versa. We have figured out how to get it right, but to try and explain it, is a real chore.
We mentioned it to Bell FibeTV about a month ago and still waiting for an answer.They are great at taking the report but bad at following up or fixing the problem, and yet they have a big advertising campaign on right now in the Torontoarea and GTA to get even more subscribers online.
The “STOCK ANSWERS” they give are the best in any industry, but don’t accept, just “re-boot your box,” but if you do, keep them on the phone while you do it. Sometimes it does work, but for problems like CC, it does nothing, trust us. They will then start with the “let’s change you box,” but our experience has shown that does nothing either.These appear to be software problems, and that entails a lot of work, and it seems they rather suggest other solutions, in our opinion.
Check this out HERE about bandwidth restrictions and usage, they may forget to tell you about this important information if/when you sign up.