My biggest beef is they say, one of their service professionals, “You can’t expect 100%,” but Bell expects us to pay 100% although they have given us credits to the account, would they have given those if we hadn’t demanded/requested it? Late last month their were many problems with the service, many of the features were not working. They “say” you can record four shows at once but we were only allowed to record two. We called in a few times and went around in circles on the phone prompts and transfers and were finally given a credit for the disruption. One representative told us that they “will not give out credits anymore” because they have too many customers. Hello, that’s your problem not the customers. But at least we got our credit, and then on Monday, October 3/2011 we had no internet or TV for about six hours.I called in when we got back service but of course billing was closed so I called back this morning and got the big run-around again. Bottom line, after all the calculations, they offered me $2.51. After a bit of chat, he raised that to $5 but no credit for all the hassles, lost recordings, no internet and no TV.
You have to make your own decisions, but there are lot’s of options for us subscribers, and if Bell is going to be so cheap about giving credits for the services we have lost, we will start looking elsewhere.
It appears lots of people are looking for answers, as my site has received huge hits over the past few weeks and Bell better start getting their system working properly, if they want to keep customers, or get new ones.
Daniel … Toronto, CANADA
My take on everything