Archive for October, 2011

UPDATE: Bell FibeTV review – almost a year later, still problems and ‘deception’ at sales office

Toronto, Canada - I just found out a few things today about Bell FibeTV/internet and the practices of their sales team. They are still giving out wrong and misleading information in an attempt to get people signed up for their services.

IMPORTANT UPDATE: If you joined up within the last year, you were probably told you can record four programs at once. The only thing they leave out, is that yes, you can record four programs at once, but only two HD programs and two standard programs. But, I just found out that you can get more HD recording power if you request it. But you must be forceful because it appears there is an embargo on this feature. They won’t tell you it is available, nor do they allow it, if you call in and ask. I had to demand it, and was put through to a supervisor, before I could get the three HD ability and one standard TV recording on my system.

When I called the sales team as a new subscriber, I was told and asked how many stations can I record at once. I paused, and asked if there was any restrictions or more information on recording shows, and the representative told me “no, you can record four shows at once.” She left out the part that the default setup is only two HD and two standard. Is that misleading or deceptive?

 

I then asked Jennifer what happens if the internet is down, can I still watch my TV, she said “yes, and you can watch any pre-recorded shows you have on your PVR.” Another deception, you cannot watch TV, or pre-recorded shows if the internet service is down. And if you already have internet service and don’t want to switch to Bell, you are forced to buy their internet connection.

Even when I asked the pricing on the same package I currently have, she told me it would be $99.94 for the TV? I then said “is there anything else I need,” and she then said “NO.”  But another deception, you need internet access to make your FibeTV work. I then asked to speak to a supervisor, Bonnie, and she would not answer my questions, gave me the same ‘stock’ answers, and referred me to another number.

Within the last month we have had no service at least three times and they blame it on many other things rather than accept any responsibility. I realize it is only a year old but most people would give up I’m sure by now, but I have stuck it out for almost a year now.

When the service is working properly, it is one of the best on the market. But just try to get someone at Bell FibeTV to give you straight answers, rather than ‘stock’ answers and it is difficult.

I finally had the pleasure of talking with Phillip a 10 year employee and he was helpful and very informative and disclosed this hidden secret that you can now acquire the three HD channels, but only if you request it. Why is that?

Check all these things out before you sign up, and it appears that Bell will not carry the new USA channel FX Network which is a highly rated channel with lots of movies. It has been advertised extensively by Rogers who will offer it starting November 1st. It’s hard to get a straight answer from Bell, why, or if, it is available on FibeTV.

Another channel I love, but FibeTV does not offer is HD-Net which is owned by Mark Cuban and is very popular in the USA, but it was offered at one time on satellite, but has been dropped, I believe by Bell. There are many good things about FibeTV like the pause live TV, which was originally only offered on the main PVR box initially, but after people complained, they upgraded the system to allow pause live TV on all boxes within your home.

 

Daniel .. Toronto, CANADA
My take on everything – MTOE

UPDATE: Bell FibeTV/internet review still problems almost a year later, little compensation like BlackBerry

Toronto, Canada - Could Bell FibeTV/internet service, or unservice result in the same action being taken against RIM (Research in Motion) who operate BlackBerry service around the world. As reported in the Toronto Star today, millions are getting together to sue RIM because of the outages for their services the last month on the network.I realize outages can happen and that is to be expected, but Bell FibeTV has had at least three significant outages over the last month and they do give small compensations ($2 to $5), if you call in, that is.If you failed to call in and ask for a refund for lost service, they would not credit your account.But to most people it is not just ‘lost service’ it is programs not recorded, all the inconvenience, and also the internet does not work if FibeTV is not working, because it comes into your house by the internet.

When the FibeTV service it out, you cannot watch any of your recorded shows either, did they not consider this when they were building the system? What if you have a phone through the internet as well, does that go out too?
The service is very good, when it is working properly, but we have had the service for almost a year, signed up in November 2010, and we are still getting pixillating and sound-outs, and they have tried to repair it, to no resolution. What’s the next step for FibeTV, a class action lawsuit?

Daniel .. Toronto, CANADA
My take on everything – MTOE

‘Occupy Toronto’ kicked off Saturday along with 80 other countries and almost 950 cities worldwide

Toronto, Canada - Occupy Toronto is alive and well, and has been peaceful with very little police presence, for now. Let’s hope it stays that way, and they appear to be wearing their name-tags.
Over 950 cities around the world and almost 80 countries held protests on Saturday in support of the Occupy movement and Toronto’s gathering was peaceful, with almost 2-3000 supporters.
The Occupy Toronto group appears to be relatively well organized yet many protesters are still not clear on why they are there.
They marched from the financial district yesterday to St. James Park which is near Church and King St. East and about 20-30 people set up tents and planned on staying, for how long no one is sure.
Eric from Port Hope, Ontario plans on staying until next weekend. He had several large bottles of water and supplies and is upset with the “1%” who he assured me, he is not. I’m here to protest the inequality and to basically tell the 1% they need to start sharing.”  Eric went on to say I’ve been looking into it and if you say you are a ‘natural person’ and if you say that’s what you are, the police can do nothing.”  Only time will tell, if or when the police move in to evict the campers. But he and others said they want this to remain a peaceful occupation.

Matilda Sunshine (10 months) and her mother Dionne from Toronto dropped by to be part of the protest for the day.
“Matilda is part of the 99% and I would like her to be part of 100% and things are just not what what they should be in Toronto and Canada.”  She added  “I have faith in Torontonians and people in general and now is our time, and Matilda is clearly our next generation.”
Dionne was also very impressed that everyone was peaceful and she saw very few police which made her more relaxed.

Check out all my   PHOTOS HERE  on Occupy Toronto

Daniel .. Toronto, CANADA



Online newspapers going to start charging for access, give me a break. Are they just getting greedy?

The Boston Globe charging?

Toronto, Canada - I noticed last year the  New York Times started charging to read more than 20 stories a month and now others are getting on that bandwagon.  The Boston Globe  is one that has decided to do the same thing, yet I still don’t understand how it’s exactly going to work.

They are saying that people have cancelled subscriptions because of free access online. They don’t mention that they are cancelling because of the editorial content of their papers. All papers have a slant, but papers like the New York Times are clearly left wing and don’t try to hide it.

Consumers have lot’s of choices now, and we just   “won’t take it anymore”   we want honest unbiased reporting not people with an agenda.

Do they really think people will pay a monthly fee when they can go elsewhere and get it for free?

Aren’t they already getting their papers paid for by advertising?  Did the advertising rates go down because they say, subscriptions have dropped off?  I don’t think so, and I think they are just getting greedy.  Will they remove the advertising they have on their websites, I doubt it.

It will just drive more people to BLOGS like this and others to get their news, which I don’t have a problem with, but it just doesn’t feel right.
dandmb50flickr's photos on Flickriver
Daniel … Toronto, CANADA
My take on everything

@dandmb50

UPDATE: Bell FibeTV/internet review still problems almost a year later, little compensation

Toronto, Canada - I have written many personal reviews of the  Bell Canada FibeTV/internet  service and the past few weeks they have experienced several outage problems in the Toronto area. I realize things happen and that’s part of life. But how you overcome problems is more important, and how you compensate people for these outages is important. Just a quick UPDATE, I signed up for Bell FibeTV in November 2010 and since the first day have had nothing but problems, but when it is working it is one of the best systems I have ever seen with many powerful features, but that is when it is working properly. You can click the  (No Bell or Bell logos)  (or click one of the pics)  at the top of the story for all  of my reviews and get a more detailed report and make your own decisions.I have had pixillating and sound outs on several channels since the first day and about 15 service professionals have visited our home and the problem has improved, but it still exists, and yet Bell has tried several times to say it has been “Resolved.”
My biggest beef is they say, one of their service professionals,  “You can’t expect 100%,”   but Bell expects us to pay 100% although they have given us credits to the account, would they have given those if we hadn’t demanded/requested it?  Late last month their were many problems with the service, many of the features were not working.  They “say”  you can record four shows at once but we were only allowed to record two.  We called in a few times and went around in circles on the phone prompts and transfers and were finally given a credit for the disruption.  One representative told us that they  “will not give out credits anymore”  because they have too many customers. Hello, that’s your problem not the customers.  But at least we got our credit, and then on Monday, October 3/2011 we had no internet or TV for about six hours.I called in when we got back service but of course billing was closed so I called back this morning and got the big run-around again.  Bottom line, after all the calculations, they offered me $2.51.  After a bit of chat, he raised that to $5 but no credit for all the hassles, lost recordings, no internet and no TV.

You have to make your own decisions, but there are lot’s of options for us subscribers, and if Bell is going to be so cheap about giving credits for the services we have lost, we will start looking elsewhere.

It appears lots of people are looking for answers, as my site has received huge hits over the past few weeks and Bell better start getting their system working properly, if they want to keep customers, or get new ones.


dandmb50flickr's photos on Flickriver
Daniel … Toronto, CANADA
My take on everything

@dandmb50

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